Start creating an archive of success case studies of your company products and services. You can use them for a multitude of uses – press releases, submitted articles, literature, newsletters, presentations, website archives, etc. And when you need them there is no last minute panic. They are there to select from.
In the early 90’s there was a small direct mail company in Cleveland, Ohio. Their advertising budget was minimal, but they saw three opportunities to communicate their services to a wide audience for no or low costs: (1) Writing and distributing Press Releases, (2) Landing Presenter Roles at seminars, trade shows and conferences, and (3) Writing and distributing Case Studies of successful services.
Within two years from the start of their communications plan their advertising budget was reduced by 75% because the responses from traditional advertising vehicles was minuscule compared to the responses they received from these three avenues of communication. By using all three in sync they became known as the experts in the industry, and where once they had to pursue the editors, conference managers and other decision makers, they were now being sought out to become contributing writers and presenters at shows. They were being invited to speak at conferences and created an award-winning newsletter that simply reiterated their past case studies, presentations and press releases. This company became the teacher, and like everyone else does, their prospects went to the only source they knew who could solve their direct mail issues – the expert, the teacher!
For six years their sales grew an average of 25% a year! This despite the fact that postal rates were increasing yearly. In the late 90’s they were bought by another company. The new owners did not believe that their sales were a direct result of their current communication plans. The plans were scrapped, press releases were no longer sent, case studies were no longer written and presenter roles were no longer accepted. Two years after replacing their communications plan with traditional advertising and a focus on direct sales, they closed their doors. A dismal end to a promising start.
Of the three vehicles they used for communication their services, the Case Studies were the most versatile. Case Studies were written in a simple, consistent, Problem/Solution/Results format. They created a Case Study letterhead and envelope to distribute their information. Their list included employees, vendors, customers and prospects. Once they had written enough Case Studies to draw from, they continued to write Case Studies of new successful services while they sent one mailing of their Case Study to their current list and another series of mailings to a new list. They would determine the records on this new list by reviewing the Case Study they had written to see what other markets (by SIC code) could use these services. Then they would manually key in the top 50 companies into another database by SIC code.
They would use these Case Studies to land presenter roles, many being used verbatim as the presentations themselves. These same Case Studies were then used in the company newsletter, which won several industry awards. The concept of these Case Studies became so popular that editors not only printed the Case Studies in their entirety, many times with photos of the actual direct mail pieces, but began asking the company to be a contributing writer for their publications.
It’s time consuming work to prepare for. The designing and printing of the letterhead and envelopes, gathering of the lists, distribution… but the payoff was incredible. There is no was to determine which of the three vehicles mentioned above played the largest role, but writing and distributing the Case Studies was a significant factor in their success. This is a sample of a Case Study in the same format they created. Follow THIS format and learn from their eventual mistake – don’t stop using what works!
Creative Postcards – A Case Study
PROBLEM:
The (NAME) sub shop in (CITY, STATE) relied almost entirely on drive by traffic… until their street and the intersection closest to them were placed under construction. This forced traffic detours and reduced business dramatically. They need a cost-effective way to increase store traffic.
SOLUTION:
(NAME OF SERVICE BUREAU) designed a 4″x6″ full-color promotional postcard.
Side 1 contained a colorful cartoon map with icon landmarks, shop log and location, and contact information. Side 2 contained the mailing address and a coupon which needed to be redeemed for receivers to take advantage of the coupon.
RESULTS:
Within the first 30 days, 6% of receivers had phone the shop asking for menu faxes; 18% redeemed the coupons; 8% of coupon redeemers had returned for repeat purchases without a coupon. How did they know about the repeat business? Because unlike other forms of coupon distribution, the postcards contained the names of the receivers because the postcard WAS the coupon – and the directions to the shop. They used this information to build a database of customers for future promotions.
Customers frequently mentioned the look of the map as the reason they did not discard it as “junk” mail. The (NAME OF MINOR LEAGUE BASEBALL TEAM) was so impressed they agreed to let the sub shop use their corporate logo as a landmark for future mailings at no cost.
Several nearby stores are creating a version of the map with each store being a landmark and the coupon being valid for any of the stores on the map. (End of Case Study)